At A2B Power, we aim to provide excellent service to every customer. If you are unhappy with any part of your experience, we want to hear from you so we can put things right as quickly and fairly as possible.

How to Make a Complaint

If you have a complaint about our website or services, you can reach us in the following ways:

Online Form
Visit our Contact Us page and complete the online form, including details about your complaint and how you would like us to resolve it.

Email
Send an email to info@a2bpower.co.uk with a description of the issue and any relevant documents or information.

Phone
Call our team on 0333 443 2645 to speak to someone directly about your concern.

What Happens Next

Once we receive your complaint, we will confirm receipt within 48 hours. We will begin reviewing your concerns and aim to provide a fair resolution as quickly as possible. You will be kept informed of the progress throughout the process.

Escalating Your Complaint

If you are not satisfied with the outcome or feel your issue has not been resolved, you may request a review by a senior member of our team or escalate the complaint to an independent dispute resolution body.

You may contact the Energy Ombudsman if:

• It has been more than 8 weeks since you raised the complaint and it remains unresolved

• We have issued a deadlock letter and you are still dissatisfied

Energy Ombudsman Contact Details
Website: www.energyombudsman.org
Email: enquiry@energyombudsman.org
Phone: 0330 440 1624 (Monday to Friday, 8am to 8pm, and Saturday, 9am to 1pm)
Post: Energy Ombudsman, P.O. Box 966, Warrington, WA4 9DF

Contact Us

If you have any questions about this complaints procedure or need help submitting a complaint, please contact our team at info@a2bpower.co.uk or call 0333 443 2645.